Refund policy

Returns

1. Returns within Germany and Austria

Customers in Germany and Austria can use our online returns portal to arrange a return or exchange.

The fee is €5.90 for a return and €5.90 for an exchange. This amount will either be deducted from your refund or charged to your original payment method.

Returns Portal

2. Returns from France, the Netherlands, Spain and Belgium

We can also provide customers in France, the Netherlands, Spain and Belgium with a prepaid return label.

The return fee is €9.90 and will be deducted from your refund.

3. Returns from Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, Hungary, Ireland, Italy, Norway, Poland, Romania, Slovakia and Slovenia

We can also provide a prepaid return label for returns from these countries.

The return fee is €12.90 and will be deducted from your refund.

4. Returns from all other countries

Customers from all other countries are generally responsible for arranging and paying for the return shipment themselves.

You are always welcome to arrange your own return shipment, regardless of your country.

Please include a short note with your order number or invoice number inside the parcel and send it to:

Fluco Ulrich Fleischmann e.K.
Nordgaustraße 4
93437 Furth im Wald
Germany

5. Return processing

Once your return has arrived at our facility, we usually process it within 1–5 business days.

If you requested an exchange, we will contact you regarding the next steps.

Refunds will be issued to the original payment method.

Right of Withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day on which you, or a third party appointed by you who is not the carrier, took possession of the goods. In the case of partial deliveries, the period begins when the final item has been received.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear statement, for example by email, letter or through our electronic withdrawal function.

Please contact:

FLUCO Ulrich Fleischmann e.K.
Nordgaustraße 4
93437 Furth im Wald
Germany
Email: onlineshop@fluco.de
Phone: +49 9973 2028

From 19 June 2026, you may also exercise your right of withdrawal using the “Withdraw from Contract” button available on our website.

After entering the required information, you can submit your withdrawal request by clicking “Confirm Withdrawal”.

We will confirm receipt of your withdrawal request electronically without undue delay, for example by email. This confirmation only confirms that we have received your request. The validity and scope of the withdrawal remain subject to review.

To meet the withdrawal deadline, it is sufficient to send your notification before the withdrawal period expires.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the standard delivery costs, without undue delay and no later than 14 days from the day on which we receive notification of your withdrawal.

Additional delivery costs resulting from your choice of a shipping method other than the least expensive standard delivery option offered by us will not be reimbursed.

We will use the same payment method for the refund that you used for the original transaction, unless expressly agreed otherwise.

You will not be charged any fees for the refund.

We may withhold the refund until we have received the goods back or until you provide proof that the goods have been returned, whichever occurs first.

You must return or hand over the goods without undue delay and no later than 30 days from the day on which you inform us of your withdrawal.

The deadline is met if you send the goods before the 30 day period expires.

You are responsible for the direct cost of returning the goods.

You are only liable for any loss in value resulting from handling the goods beyond what is necessary to inspect their nature, characteristics and functionality.