General Terms and Conditions

1. Scope

1.1

These General Terms and Conditions apply to all orders placed via the online shop of

FLUCO Ulrich Fleischmann e.K.
Nordgaustraße 4
93437 Furth im Wald
Germany

hereinafter referred to as “FLUCO” or “we”.

1.2

Our offer is directed at both consumers and businesses.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self employed professional activity.

A business is a natural or legal person or a partnership with legal capacity acting in the course of its trade, business or self employed professional activity when entering into the contract.

1.3

The version of these General Terms and Conditions applicable at the time the order is placed shall apply.

2. Conclusion of Contract

2.1

The presentation of our products in the online shop does not constitute a legally binding offer to conclude a purchase contract, but rather an invitation to place an order.

2.2

By submitting the order via the designated order button, the customer submits a binding offer to conclude a purchase contract for the products contained in the shopping cart.

2.3

After receipt of the order, the customer will generally receive an automatic confirmation acknowledging receipt of the order. This acknowledgement of receipt does not yet constitute acceptance of the purchase offer unless expressly stated otherwise.

2.4

The contract is concluded once we accept the customer’s offer by means of an express order confirmation, shipment of the goods or a corresponding payment request.

For certain payment methods, the contract may already be concluded upon completion of the payment process. In this respect, the terms of the respective payment method displayed during the checkout process shall apply.

2.5

The contractual language is German.

3. Prices and Payment Terms

3.1

The prices displayed in the online shop at the time the order is placed shall apply.

3.2

All prices quoted to consumers include the applicable statutory VAT unless otherwise stated.

3.3

Shipping costs may apply in addition to the purchase price. The amount of the shipping costs will be displayed to the customer before the order is completed.

3.4

The payment methods currently available will be displayed during the checkout process.

We reserve the right not to offer individual payment methods in certain cases or for certain countries.

3.5

Unless otherwise stated for the respective payment method, the purchase price is due immediately upon conclusion of the contract.

4. Delivery and Shipping

4.1

We deliver within Germany as well as to numerous countries within and outside the European Union. The countries currently available for delivery are shown in the online shop and during the checkout process.

4.2

The applicable shipping costs will be displayed before the order is completed.

4.3

Delivery times stated on product pages or elsewhere in the online shop are generally estimated delivery times unless a binding delivery date has expressly been agreed.

4.4

For goods in stock, the usual delivery time within Germany is generally 1 to 3 business days.

Delivery times for international shipments may be longer.

4.5

For custom made products, individually manufactured products or products with an expressly stated longer production time, the delivery times stated during the order process or agreed individually shall apply.

4.6

For deliveries to countries outside the European Union, additional customs duties, import charges or taxes may apply. These are not charged by FLUCO and must generally be paid by the recipient.

5. Statutory Right of Withdrawal for Consumers

5.1

Consumers generally have a statutory right of withdrawal for distance contracts.

The withdrawal period is 14 days.

5.2

For contracts concerning the purchase of goods, the withdrawal period generally begins on the day on which the consumer or a third party designated by the consumer, who is not the carrier, has received the goods.

If several goods are ordered as part of a single order and delivered separately, the withdrawal period begins upon receipt of the last item.

5.3

To exercise the right of withdrawal, the consumer must inform us of their decision to withdraw from the contract by means of a clear statement.

The withdrawal may be submitted in particular by letter, email or via the electronic withdrawal function provided on our website.

The withdrawal must be sent to:

FLUCO Ulrich Fleischmann e.K.
Nordgaustraße 4
93437 Furth im Wald
Germany

Email: onlineshop@fluco.de
Phone: +49 (0) 9973 803568

5.4

To meet the withdrawal deadline, it is sufficient for the consumer to send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

5.5

For contracts concluded online, we also provide an electronic withdrawal function on our website.

6. Consequences of Statutory Withdrawal

6.1

If the consumer withdraws from the contract, we will reimburse all payments received from the consumer, including the costs of the least expensive standard delivery option offered by us.

Additional costs resulting from the customer choosing a delivery method other than the least expensive standard delivery offered by us will not be reimbursed.

6.2

The reimbursement will be made without undue delay and no later than 14 days from the day on which we receive notification of the withdrawal.

Unless expressly agreed otherwise, we will use the same payment method for the reimbursement that was used for the original transaction.

6.3

We may withhold reimbursement until we have received the goods back or until the consumer has provided proof that the goods have been returned, whichever occurs first.

6.4

The consumer must return the goods to us without undue delay and no later than 14 days after notifying us of the withdrawal.

6.5

The consumer bears the direct costs of returning the goods.

For various countries, we voluntarily offer the option of purchasing a return label through our returns portal. The applicable costs are displayed in the returns portal or on our shipping and returns page.

Alternatively, the goods may be returned to us at the customer’s own expense using a shipping provider of their choice.

6.6

The consumer is only liable for any loss in value of the goods if that loss in value results from handling the goods beyond what is necessary to establish their nature, characteristics and functionality.

7. Exclusion of the Right of Withdrawal for Custom Made Products

The statutory right of withdrawal does not apply in particular to contracts for the supply of goods that are not prefabricated and for whose manufacture an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs.

At FLUCO, this applies in particular to watch straps individually manufactured according to customer specifications and comparable personalized custom made products.

The customer’s statutory rights in the event of defects remain unaffected.

8. Voluntary 30 Day Return Policy

8.1

In addition to the statutory right of withdrawal, we grant our customers a voluntary return period of a total of 30 days from receipt of the goods for regular products that have not been individually manufactured.

8.2

To make use of the voluntary return policy after expiry of the statutory withdrawal period, the goods must be unworn and undamaged.

Inspection of the product to the extent that would also be possible in a retail store remains permitted.

8.3

The following are excluded in particular from the voluntary 30 day return policy:

individually manufactured custom made products,

personalized products,

and products that have visibly been worn or damaged beyond what is necessary for inspection.

Statutory warranty rights remain unaffected.

8.4

The customer bears the return shipping costs under the voluntary return policy.

If a return label is offered via our returns portal for the respective delivery country, customers may use it for the fee stated there.

Customers may also arrange the return shipment independently to our business address.

9. Retention of Title

9.1

The delivered goods remain our property until full payment has been received.

9.2

For business customers, we retain title to the delivered goods until all claims arising from the ongoing business relationship have been settled in full.

10. Warranty and Rights in the Event of Defects

10.1

The statutory warranty rights apply.

10.2

For consumers, the statutory provisions governing the sale of goods apply, in particular with regard to defective goods.

10.3

Normal changes and signs of use resulting from the natural characteristics of leather or other natural materials do not automatically constitute a defect.

Natural variations in color, grain and texture may occur in leather products and are part of the natural material, provided that they do not impair the agreed characteristics or functionality of the product.

10.4

The customer’s statutory rights in the event of genuinely defective goods are not restricted by this provision.

11. Data Protection

Information regarding the processing of personal data can be found in our Privacy Policy on fluco online.de.

12. Consumer Dispute Resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

13. Applicable Law

13.1

The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.

13.2

For consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the country in which the consumer has their habitual residence.

13.3

If the customer is a merchant, a legal entity under public law or a special fund under public law, the statutory or lawfully agreed provisions concerning jurisdiction shall apply.

14. Provider and Contact

FLUCO Ulrich Fleischmann e.K.
Nordgaustraße 4
93437 Furth im Wald
Germany

Proprietor: Ulrich Fleischmann

Phone: +49 (0) 9973 803568
Email: onlineshop@fluco.de

Commercial Register Court: Local Court of Regensburg
Commercial Register: HRA 3809

VAT Identification Number: DE208246810

Last updated: September 2026