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Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party designated by you, who is not a carrier, took or has taken possession of the last goods.

In order to exercise your right of revocation from Germany, you must open the following link, fill out the return label accordingly and send your goods back to us: https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=55ca838928526e654350f410f0a151ef5468fe9f9a5734b4968e2ddbffcc4d23 

In order to exercise your right of revocation from other countries than Germany, you must inform us Fluco Nordgaustrasse 93437 Furth im Wald by means of a clear statement (e.g. a letter, fax, telephone, e-mail sent by post) of your decision to revoke this contract. You may use the sample revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period.

We shall bear the costs of returning the goods if the return is made from within Germany.

In case of return of goods delivered abroad, you have to bear the direct costs of the return from abroad. In the case of goods that cannot be returned normally by post due to their nature, you shall bear the direct costs of the return in the amount of up to 40 EUR.

You only have to pay for a possible loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for the examination of the condition, properties and functionality of the goods.

Return address:
FLUCO Ulrich Fleischmann e.K.
Nordgaustrasse 4
D-93437 Furth im Wald